Wednesday 23 February 2011

CUSTOMER SERVICES? Or are we really just talking to ourselves?


Todays blog has to be one of my most favourite subjects. I do have a huge varied amount of favourites but this one is definitely in my top 5 .


Once apon a time, a long time ago the customer was always wearing a smile. The customer always got exactly what they were expecting with no small print to endure. The customer always was right and never ever would have to argue their point to maybe more than 6 people in 6 different countries at least 6 times over from the start. The customer would never be on hold accuring huge costs to their phone bill whilst in some cases earning money for the company they were complaining to. The Customer many many many fairy tales ago would never after a just complaint feel as if they were in the wrong. 

Not so now though in 2011. Many of us everyday have something different to complain about. We all feel cheated at different times that what our very precious and hard earned money was spent on we feel we should get what we were told we would. We all have a choice where to spend our money and these companies really need to appreciate this.

So today I have compiled 10 top tips on complaining and getting exactly what you expected and even a little more for your trouble.

·         Before you start make sure a pen and paper is to hand to take names and notes. Have an documentation is front of you. Always keep these things together you will definitely not only be calling once!


·         Check out the companies complaints procedure. Check out their contact details. Sometimes an email or postal address is great to use in a complaint but keep copies of everything.
·         CHECK OUT THEIR PHONE NUMBER. Some have premium rate lines and you end up getting more of a phone bill than what you wanted to get in the first place no matter how bad it made you feel.
·         Remember be nice! People for some reason can’t always be rude to nice people. 

·         When phoning in a complaint always take their name and extension number. Be very clear to them about what has happen and how it made you feel.

·         NEVER EVER TAKE NO FOR AN ANSWER. All of these companies at present use the word ‘NO’ as first port of call. Most people presume that is that and never deal with it again. Definitely not remember it’s your money they took in return for a not so good deal.
·         Always try to get the customer service agent to come away from their script of ‘NO,NO, NO’ and try to get them to see it from your side, maybe even if it were them. They are all human even though sometimes it does seem a little like talking to a wall.

·         If you get passed and passed on to other agents, repeating your story. Always let each agent know how that is making you feel. Remember these calls are recorded and can be listened to again. Not all agents note that they have even spoken to you but a recorded call doesn’t lie.




·          When feeling frustrated and ready to give up with the whole thing ask to speak to a manager. Most times you will be told that there is not one available. Just like in all businesses across the country that run themselves with no managers. Keep asking and eventually you may even be told you will get a call back.

·         Finally, never give up, keep going and always follow up promises from the company! It really does pay to do so. I mean most companies really don’t care to much who you are once you have paid so it’s your job to let them know!

So that’s my huge top 10 tips for complaining. Good Luck! It always works for me!
Remember every penny counts, you can only ever spend it once so why spend too much?

Cheers Mrs G x

3 comments:

  1. Absolutely spot on advice Mrs G, Hopefully from now on you will save me hundreds of pounds per year, everyone needs to recommend this site to friends, family and work colleagues. A very helpful site I will def visit again

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  2. When checking out their number there is a web site say no to 0870...think it still runs that gives you the normal rate landline number to any 0845, or 0870 number

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  3. Many thanks for the useful tips keep them coming, We all learn something new everyday about saving money, Mrs G xxx

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